How to boost productivity using processes – a real life case study
The problem
The directors of a highly successful startup software business felt their biggest limiting factor to scaling the business was they had too few developers to get through the workload. Finding and keeping the right developers was hard and they were heavily reliant on their 2 most experienced employees. Projects seems to run on with no clear end in sight and they often appeared to be at 95% complete for a significant length of time.
The consequences
With low moral among the team, staff rotation was at a high, as was sick leave. The work flow had ground to a halt with the team unsure as to what the next piece of work would be and who would complete it. Releasing new end services and products was almost impossible, as was finding a Technical Manager to coordinate the team.
The Solution
I worked with the business to identify and streamline which repeatable steps would routinely change their flow of ideas into end products. This was needed for their software development cycle, their performance management and their internal business communications. We used a few tools to assist people to follow the steps and make them visible to everybody. We made research and adoption of relevant best practises part of day to day operations.
The result
We changed the dynamic of the team and their output, we halved sick leave, we steadied the workflow and saved money through less recruitment (i.e. no need for tech manager). Now the business has more time and resources to grow.
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